1. Real-time dispatch console
Live map, online drivers, active/unassigned/delayed jobs, ETA and timeline visibility with force assign/reassign/escalation controls.
Overview
Quick snapshot of platform status.
Dashboard Summary
Last refreshed: —
Orders
Volume & qualityFinance
Revenue, fees, balancesOperations
Drivers, customers, disputes
Peak Hour (Today)
—
Top Cities (Today)
—
Orders by Weekday (Last 7 Days)
—
City Performance (Last 7 Days)
—
30‑Day Trend
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Operations
Orders, users, and driver operations in one place.
Orders
Disputes & Refund Requests
Finance Snapshot
Customers
Rating: -
Acceptance: -
Completion: -
Reliability: -
Drivers
Risk & Driver Metrics
Driver Profile (Easy Edit)
Rating: -
Acceptance: -
On-time: -
Cancellation: -
Completion: -
Jobs: -
Vehicle Catalog (Admin Override)
Add new makes/models/colors here. This updates dropdowns in the admin portal (stored locally on this device).
Advanced JSON editor
Driver Monitoring
Low Rating Reviews (staff only)
Low Performance Drivers
Compliance Tasks
Open Disputes
Pending Drivers
Support Chat Inbox
Notifications off
0 new
Open conversations
Messages
Chat Automation
Auto-answer common questions and escalate risky or unclear conversations to agents.
Action Center
One place for day-to-day work: approvals, documents, disputes, and urgent orders.
Guided Workflow
Today's Queues
Pricing & App Config
Runtime controls for customer + driver apps. No app rebuild required.
Platform Settings
Stops policy is controlled by maxExtraStops and extraStopFeeCents.
Runtime Controls
Dispatch & Matching
Vehicle Enable/Disable
Custom Runtime Keys (No Code)
Add or remove any key from runtime JSON configs without touching app code.
Advanced JSON Editors
Pricing Rules Manager
Tip: you can type city/vehicle name now (not just UUID). The system maps it automatically.
Pricing Simulator + Versions
Versions
Schedules
Missing Rule Monitor + CSV Import
Taxes
Province rates and tax controls.
Taxes (Province Rates)
Set GST/PST/HST/QST rates by province. These rates are used for live tax breakdowns and reports.
Tax Profiles By Service
Keep PST fields for future. For service-only launch, keep PST disabled per service type.
Business Information
Used in invoices, GST packages, T4A payer details, and app-facing support/business details. Operating name is the default public brand. Legal name is for corporation/tax use.
Service Areas
Activate/deactivate provinces and cities, and preload future launch markets.
Service Area Launch Control
Major cities are created as paused/inactive by default. Winnipeg remains your active launch city unless you change it. Beta Free means no platform commission while GST/HST/PST/QST still applies by province settings.
Launch Readiness Scorecard
Legal & Policies
Manage customer/driver terms, privacy and policy content.
Legal Policy Manager (Simple)
Simple editor for policy title, URL, effective date, and body. Publish updates and optionally force re-acceptance.
Advanced Runtime Fields
For technical edits only. Most teams should use Legal Policy Manager above.
Reports & T4A
Generate tax, payout and T4A outputs.
Tax Report
Tax Remittance (GST/HST/PST/QST)
Shows exactly how much GST/HST/PST/QST was collected in the selected period so you can prepare government remittance.
Province Breakdown
City Breakdown
Operations Reports (Filtered)
Demand & Busy Area Insights
Compares current range with yesterday/previous range, same day last week, same period last month, and last year.
Top Busy Cities
Busiest Hours
Comparison Trends
Demand Zone Heatmap (Grid)
Grid-based hotspot report: busiest zones with yesterday/week/month/year comparisons.
Payout Report
Commission Tax Reports
Finance Line Items
Advanced Finance Reports
Tips & Gratitude
Pay-on-Behalf Issues
T4A
Canada T4A is calendar-year based: Jan 1 to Dec 31. Use previous year when generating slips for current filing season.
Period Close Snapshots (Locked)
Enterprise Roadmap
Full operating model for dispatch intelligence, risk, finance correctness, and scalable marketplace control.
Priority Queue (Must Add Soon)
2. Driver wallet / immutable ledger
Track fare, tips, fees, deductions, bonuses, incentives, cashout fees, and manual adjustments with auditable entries.
3. Fraud & risk engine
Customer and driver risk scoring (0-100), review queues, temporary holds, and manual escalation workflow.
4. Internal notes system
Staff-only notes for drivers/customers/orders with pinning, priority flags, admin attribution and timestamps.
5. Operational timeline
Unified order event timeline for disputes, support triage, and post-incident operational review.
6. Dynamic/surge pricing
Demand-aware pricing by city/time/weather/availability, with surge caps, scheduled rules and manual override.
7. Queue & worker monitoring
Observe failed jobs, retries, dead letters, webhook/backoffice queues and add operator retry controls.
8. Emergency & safety tools
SOS and panic events, unsafe actor reports, escalation workflow, and location snapshots.
All Requested Modules (1-20)
1. Real-Time Dispatch Console
Live map, online drivers, active/unassigned/delayed jobs, ETA tracking, timeline, force assign/reassign, broadcast, reopen, emergency override, instant contact, escalation.
2. Driver Wallet / Ledger
Immutable ledger for fare, tips, fees, refunds, damage deductions, bonuses, incentives, cashout fees, manual adjustments.
3. Internal Notes
Staff-only notes on drivers/customers/orders with priority, pinning, timestamps, and admin attribution.
4. Fraud & Risk Engine
Customer/driver fraud heuristics, risk score, auto-review queue, temporary holds, manual escalation.
5. Device & Session Security
Login IP/device/session history, failed login telemetry, suspicious activity review for ATO/fraud investigations.
6. Driver Availability Heatmap
Demand/supply map with failed assignment zones and peak patterns for incentives and expansion planning.
7. Dynamic / Surge Pricing
Demand-based pricing rules with city scope, surge caps, manual override and scheduling.
8. Scheduling & Route Optimization
Calendar scheduling, multi-stop grouping, batch delivery, and driver allocation optimization.
9. Insurance & Claims
Dedicated claims workflow with insurer, photos, liability decisions, settlement, and status tracking.
10. Driver Performance Analytics
Acceptance/completion/cancellation, ETA, ratings, claims, earnings-hour, idle distance, ranking inputs.
11. Advanced Feature Flags
Feature rollout by city/province/tier/beta segment/customer segment.
12. Admin Impersonation / View-As
View as driver/customer for support and debugging with strict auditability.
13. Emergency & Safety
SOS/panic workflows, unsafe report routing, escalation runbooks, and snapshot storage.
14. Driver Tier System
Bronze/Silver/Gold/Platinum tiers with dispatch, fee, job, and payout incentives.
15. Queue & Worker Monitoring
Notification/webhook/payout/push/email queue observability, retries, dead-letter handling, alerts.
16. Support Ticketing
Ticket queue, priorities, assignment, internal notes, SLA timers, and resolution analytics.
17. BI / Analytics Warehouse
Metabase/Superset/BigQuery/ClickHouse-ready data mart strategy for forecasting and profitability.
18. Upload Moderation & Security
Virus scan, image moderation, EXIF stripping, duplicate detection, strict MIME enforcement.
19. Operational Timeline View
Detailed event timeline per order for disputes, support, analytics and dispatch reviews.
20. Franchise / White-Label Readiness
City-level admins, regional branding/pricing, franchise controls, and segmented finance governance.
Real-Time Dispatch Console
Driver Wallet / Ledger System
Operational Timeline View
Internal Notes (Staff Only)
Queue & Worker Monitoring
Emergency & Safety Console
Pay-on-Behalf Governance
Pay-on-Behalf Review Queue
Fraud & Risk Engine
Device & Session Security
Availability Heatmap & Demand Intelligence
Dynamic / Surge Pricing
Scheduling & Route Optimization
Insurance & Claims
Driver Performance Analytics
Advanced Feature Flags
Admin Impersonation / View-As
Driver Tier System
Support Ticketing
BI / Analytics Warehouse
Upload Moderation & Security
Franchise / White-Label Readiness
Promotions & Deals
Create and maintain promo/deal catalogs without redeploying apps.
Promotions
Deals
Admins & Compliance
Manage admin access, documents, and role visibility.
Staff Access Management
Create staff accounts, attach profile details, assign access by role, and keep internal notes for scheduling, escalation, and operations coverage.
Access summary
Internal staff notes
Granular permissions
Choose exactly what this staff account can do. Role remains the base label, but these checkboxes control the actual UI access profile.
Driver Documents
Review by driver, then approve/reject each document in one click.
Advanced document actions
Tip: Click a driver, then approve/reject docs under that driver card.
Incident Queue
Review safety issues, missing deliveries, and other incident reports across the platform.
Admin Action Logs
Visible to Super Admin only. Every admin/staff change is recorded with timestamp and before/after values.
Role Permissions
Reference matrix for operations access. Enforcement is on the API.
| Role | Orders | Drivers | Users | Payments | Disputes | Settings | Admins |
|---|---|---|---|---|---|---|---|
| Super Admin | Full | Full | Full | Full | Full | Full | Full |
| Manager (Ops) | Full | Full | Full | Read | Full | Read | None |
| Staff (Support) | Read | Read | Read | None | Full | None | None |
| Finance | Read | Read | Read | Full | Read | None | None |
| Read Only | Read | Read | Read | Read | Read | Read | None |