1. Real-time dispatch console
Live map, online drivers, active/unassigned/delayed jobs, ETA and timeline visibility with force assign/reassign/escalation controls.
Overview
Quick snapshot of platform status.
Dashboard Summary
Last refreshed: —
Orders
Volume & qualityFinance
Revenue, fees, balancesOperations
Drivers, customers, disputesDemand & Trends
Peak Hour (Today)
—
Top Cities (Today)
—
Orders by Weekday (Last 7 Days)
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City Performance (Last 7 Days)
—
30‑Day Trend
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Operations
Orders, users, and driver operations in one place.
Orders
Driver assignment
For when a driver picked up the wrong job, went offline, or contacted support to back out. Works up to Arrived pickup - once a driver has actually collected the order, swapping drivers here is no longer offered. A reason is always required and is kept on the order's audit trail.
Reassign To This Driver swaps in the driver ID above directly. Unassign Driver drops the order back to "requested" so the normal matching sweep offers it to nearby drivers automatically - use that one when you don't already have a specific replacement in mind. Both use the Reason / notes field above.
Disputes & Refund Requests
Finance Snapshot
System Errors
Last 1h: -
Last 24h: -
Unhandled server exceptions, logged directly by the API (no third-party service).
Email Delivery
Last 1h: -
Last 24h: -
Failed sends across every transactional email (driver approvals, password resets, order notices, support chat replies, welcome/verification emails). A dead or misconfigured provider key shows up here even though the app still returns a normal error response to whoever triggered it.
Referrals & Promotions
Customers
Rating: -
Acceptance:
-
Completion:
-
Reliability:
-
Drivers
Risk & Driver Metrics
Driver Monitoring
Low Rating Reviews (staff only)
Low Performance Drivers
Compliance Tasks
Open Disputes
Pending Drivers
Pending driver reviews
Loading the latest approval queue.
Results update as you type. Opening a driver also loads their profile and documents.
Support Chat Inbox
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○ Offline (polling)
0 new
Unassigned
Chat Automation
Auto-answer common questions and escalate risky or unclear conversations to agents.
Order Chat Monitor
Live driver ↔ customer conversations tied to a specific order. Reply here to step in as support — the driver and customer see it as a support message.
Action Center
One place for day-to-day work: approvals, documents, disputes, and urgent orders.
Guided Workflow
Today's Queues
Pricing & App Config
Runtime controls for customer + driver apps. No app rebuild required.
Platform Settings
Runtime settings for the customer and driver apps. Changes take effect without an app rebuild.
Stops & limits
Booking options
Vehicles customers can book
Wording shown in the apps. Leave a field blank to keep the built-in copy.
Customer app
Booking screens
Driver app
Amounts are in cents unless the label says dollars (1000 = $10.00). A blank field falls back to the built-in default.
Fare fallbacks
Helper & handling
Cancellation
Platform
Matching
Priority weighting by service (JSON)
Optional ranking weight per service. Example: {"delivery":0.2,"marketplace":0.3,"moving":0.4}
Busy-area overlay
Demand weighting
Customer demand messaging
Demand weighting
Messaging copy
Storage, vehicle catalog and raw JSON. Developer-facing settings that are rarely changed — the reference data and raw output are here so they never have to compete with everyday operations.
Uploads & storage
Vehicle catalog
Makes, models and colours drivers can pick when registering a vehicle. Saving replaces the app's built-in list, so no new app release is needed.
Custom runtime keys
Add or remove a single key from a runtime JSON config without touching app code.
Runtime JSON
Apply fields to JSON writes every runtime field in this card — not only the tab you are on — into the JSON configs below, so you can inspect the result before saving.
Raw JSON editors
Staff Caller Verification
When enabled, staff (ops/finance/support/read-only) must verify a caller's date of birth + postal code before viewing their full driver/customer profile. Super admins are never gated. Super admin only.
Pricing Rules Manager
Pick a province, then optionally a city, to narrow the rules. The table only shows what the scope matches — and the editor only opens when you create or edit a rule.
Bulk Pricing Adjustments
Select the scope progressively, preview the affected rules, then apply explicitly.
Where this applies
Select provinces, then cities, vehicle types, and services. A bulk change cannot be applied until every scope level is explicit.
The change
Pricing Simulator + Versions
Schedule a change
Versions
Schedules
Missing Rule Monitor + CSV Import
Taxes
Province rates and tax controls.
Taxes (Province Rates)
Set GST/PST/HST/QST rates by province. These rates are used for live tax breakdowns and reports.
Tax Configuration (Per Province)
Enable/disable GST, PST, HST, QST and set rates per province. Changes take effect immediately for new orders.
Bulk tax preset
Tax Profiles By Service
Which taxes apply per service type. PST fields are kept for future use; for a service-only launch leave PST disabled.
Service tax profile JSON
Business Information
Used on invoices, GST packages, T4A payer details and app support details. Operating name is the default public brand; legal name is for corporation and tax use.
Identity
Registered address
Public contact
Per-province overrides (JSON)
Service Areas
Activate/deactivate provinces and cities, and preload future launch markets.
Service Area Launch Control
Province → service zone → city. Markets open here first; the province cards below are closed until you pick one.
New cities are created paused/inactive. Beta Free means no platform commission while GST/HST/PST/QST still applies by province settings.
Service zone manager
Bulk market controls
Apply launch and tax controls to Canada-wide or province/city targets in one step. Nothing is applied until you confirm.
Service Area Verification
Read-only readiness view: province, zone, status, centre coordinates and local radius for every live-ready city. Nothing here edits a market.
| Province | Service Area Key | City | Legacy Status | Launch Status | Pickup | Dropoff | Driver Signup | Waitlist | Approved Drivers | Recently Active | Min Approved | Min Active | Ready | Center Latitude | Center Longitude | Local Radius |
|---|
Launch Readiness Scorecard
Legal & Policies
Manage customer/driver terms, privacy and policy content.
Legal Policy Manager (Simple)
Simple editor for policy title, URL, effective date, and body. Publish updates and optionally force re-acceptance.
Policy Documents (Versioned, blocks app until accepted)
Publishing a new version here supersedes the previous one for that document. Every driver/customer it applies to is shown a full-screen prompt the next time they open the app and cannot continue until they accept - the acceptance time, IP address, and device are logged automatically for legal records. This is separate from the Legal Policy Manager above, which only edits page text and does not require re-acceptance on its own.
Advanced Runtime Fields
For technical edits only. Most teams should use Legal Policy Manager above.
Reports & T4A
Generate tax, payout and T4A outputs.
Tax Report
Tax Remittance (GST/HST/PST/QST)
Shows exactly how much GST/HST/PST/QST was collected in the selected period so you can prepare government remittance.
Province Breakdown
City Breakdown
Operations Reports (Filtered)
Demand & Busy Area Insights
Compares current range with yesterday/previous range, same day last week, same period last month, and last year.
Top Busy Cities
Busiest Hours
Comparison Trends
Demand Zone Heatmap (Grid)
Grid-based hotspot report: busiest zones with yesterday/week/month/year comparisons.
Payout Report
Commission Tax Reports
Finance Line Items
Advanced Finance Reports
Tips & Gratitude
Pay-on-Behalf Issues
T4A
Canada T4A is calendar-year based: Jan 1 to Dec 31. Use previous year when generating slips for current filing season.
Period Close Snapshots (Locked)
Enterprise Roadmap
Full operating model for dispatch intelligence, risk, finance correctness, and scalable marketplace control.
Priority Queue (Must Add Soon)
2. Driver wallet / immutable ledger
Track fare, tips, fees, deductions, bonuses, incentives, cashout fees, and manual adjustments with auditable entries.
3. Fraud & risk engine
Customer and driver risk scoring (0-100), review queues, temporary holds, and manual escalation workflow.
4. Internal notes system
Staff-only notes for drivers/customers/orders with pinning, priority flags, admin attribution and timestamps.
5. Operational timeline
Unified order event timeline for disputes, support triage, and post-incident operational review.
6. Dynamic/surge pricing
Demand-aware pricing by city/time/weather/availability, with surge caps, scheduled rules and manual override.
7. Queue & worker monitoring
Observe failed jobs, retries, dead letters, webhook/backoffice queues and add operator retry controls.
8. Emergency & safety tools
SOS and panic events, unsafe actor reports, escalation workflow, and location snapshots.
All Requested Modules (1-20)
1. Real-Time Dispatch Console
Live map, online drivers, active/unassigned/delayed jobs, ETA tracking, timeline, force assign/reassign, broadcast, reopen, emergency override, instant contact, escalation.
2. Driver Wallet / Ledger
Immutable ledger for fare, tips, fees, refunds, damage deductions, bonuses, incentives, cashout fees, manual adjustments.
3. Internal Notes
Staff-only notes on drivers/customers/orders with priority, pinning, timestamps, and admin attribution.
4. Fraud & Risk Engine
Customer/driver fraud heuristics, risk score, auto-review queue, temporary holds, manual escalation.
5. Device & Session Security
Login IP/device/session history, failed login telemetry, suspicious activity review for ATO/fraud investigations.
6. Driver Availability Heatmap
Demand/supply map with failed assignment zones and peak patterns for incentives and expansion planning.
7. Dynamic / Surge Pricing
Demand-based pricing rules with city scope, surge caps, manual override and scheduling.
8. Scheduling & Route Optimization
Calendar scheduling, multi-stop grouping, batch delivery, and driver allocation optimization.
9. Insurance & Claims
Dedicated claims workflow with insurer, photos, liability decisions, settlement, and status tracking.
10. Driver Performance Analytics
Acceptance/completion/cancellation, ETA, ratings, claims, earnings-hour, idle distance, ranking inputs.
11. Advanced Feature Flags
Feature rollout by city/province/tier/beta segment/customer segment.
12. Admin Impersonation / View-As
View as driver/customer for support and debugging with strict auditability.
13. Emergency & Safety
SOS/panic workflows, unsafe report routing, escalation runbooks, and snapshot storage.
14. Driver Tier System
Bronze/Silver/Gold/Platinum tiers with dispatch, fee, job, and payout incentives.
15. Queue & Worker Monitoring
Notification/webhook/payout/push/email queue observability, retries, dead-letter handling, alerts.
16. Support Ticketing
Ticket queue, priorities, assignment, internal notes, SLA timers, and resolution analytics.
17. BI / Analytics Warehouse
Metabase/Superset/BigQuery/ClickHouse-ready data mart strategy for forecasting and profitability.
18. Upload Moderation & Security
Virus scan, image moderation, EXIF stripping, duplicate detection, strict MIME enforcement.
19. Operational Timeline View
Detailed event timeline per order for disputes, support, analytics and dispatch reviews.
20. Franchise / White-Label Readiness
City-level admins, regional branding/pricing, franchise controls, and segmented finance governance.
Real-Time Dispatch Console
Driver Wallet / Ledger System
Operational Timeline View
Internal Notes (Staff Only)
Saved only in this browser (not shared with other staff or devices, and cleared if this browser's storage is cleared).
Queue & Worker Monitoring
Emergency & Safety Console
Pay-on-Behalf Governance
Pay-on-Behalf Review Queue
Fraud & Risk Engine
Device & Session Security
Availability Heatmap & Demand Intelligence
Dynamic / Surge Pricing
Scheduling & Route Optimization
Insurance & Claims
Driver Performance Analytics
Advanced Feature Flags
Admin Impersonation / View-As
Driver Tier System
Support Ticketing
BI / Analytics Warehouse
Upload Moderation & Security
Franchise / White-Label Readiness
Promotions & Deals
Create and maintain promo/deal catalogs without redeploying apps.
Promotions
Cities this promotion applies to
Bulk Promotion City Assignment
Deals
Cities this deal applies to
Admins & Compliance
Manage admin access, documents, and role visibility.
Staff Access Management
Create staff accounts, attach profile details, assign access by role, and keep internal notes for scheduling, escalation, and operations coverage.
Access summary
Internal staff notes
Granular permissions
Choose exactly what this staff account can do. Role remains the base label, but these checkboxes control the actual UI access profile.
Driver Documents
Review by driver, then approve/reject each document in one click. Documents for the selected driver can load automatically from the Driver Workspace.
Advanced document actions
Tip: Click a driver, then approve/reject docs under that
driver card.
Incident Queue
Review safety issues, missing deliveries, and other incident reports across the platform.
Admin Action Logs
Visible to Super Admin only. Every admin/staff change is recorded with timestamp and before/after values.
Role Permissions
Reference matrix for operations access. Enforcement is on the API.
| Role | Orders | Drivers | Users | Payments | Disputes | Settings | Admins |
|---|---|---|---|---|---|---|---|
| Super Admin | Full | Full | Full | Full | Full | Full | Full |
| Manager (Ops) | Full | Full | Full | Read | Full | Read | None |
| Staff (Support) | Read | Read | Read | None | Full | None | None |
| Finance | Read | Read | Read | Full | Read | None | None |
| Read Only | Read | Read | Read | Read | Read | Read | None |